Return Policy

BINOPATH (PTY) LTD t/a VAPEWORX ZA

RETURNS AND WARRANTY POLICY

We abide by the Consumer Council Act as set out in the link below that covers the following main topics:

• Consumer Right No. 1: Right to Equality in the Consumer Market and Protection against Discriminatory Marketing Practices                                      
• Consumer Right No. 2: Right to Privacy 
• Consumer Right No. 3: Right to Choose 
• Consumer Right No. 4: Right to Disclosure of Information
• Consumer Right No. 5: Right to Fair and Responsible Marketing
• Consumer Right No. 6: Right to Fair and Honest Dealing
• Consumer Right No. 7: Right to Fair, Just and Reasonable Terms and Conditions
• Consumer Right No. 8: Right to Fair Value, Good Quality and Safety
• Consumer Right No. 9: Right to Accountability from Suppliers

http://www.labourguide.co.za/consumer-protection/1170-the-consumer-protection-act-your-guide-to-consumer-rights-a-how-to-protect-them

The links below should also to be noted

Return of Goods under the Consumer Protection Act in South Africa can be found on the link below:

https://www.michalsons.com/blog/returns-under-the-consumer-protection-act/9191

Then there is the ECT Act for online purchase, please see link below:

https://www.michalsons.com/blog/guide-to-the-ect-act/81

And the Consumer Protection Act below:

https://www.michalsons.com/blog/the-consumer-protection-act-a-heads-up/1382

So as you can see we endeavour to support our customers in the best possible way however for everyone’s health, which is of our prime concern, we wish to make it quite clear that we will not take back or refund any consumables like E-Liquids that have been removed from the store no matter how short the duration.