BINOPATH (PTY) LTD t/a VAPEWORX ZA

RETURNS AND EXCHANGES

PLEASE NOTE ALL RETURNS INCUR A 20% HANDLING FEE

Regrettably, E-Liquids, disposable vapes, and tanks cannot be returned. Please contact us regarding any issues.

The Buyer shall inspect the Goods immediately upon receipt and notify the Seller within 7 working days of delivery via email if the Goods are damaged. If the Buyer receives the wrong goods, they should not open them and inform us immediately.

Failure to do so will deem the Buyer to have accepted the Goods. If the Buyer wishes to return any goods for any reason, they may do so within 7 days of receiving the purchased goods, provided the goods are in a new and unused condition.

The Seller will refund the cost of the goods; however, shipping charges are non-refundable, unless it is a mistake on our part. If a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via email.

If an item is found defective and still within the manufacturer warranty period, it will be replaced, unless the warranty has been voided by misuse.

Please note, as per the CPA, the seller is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device.

Prior consent from the Seller must be approved via email before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller.

Goods to be returned must clearly show the order number of the original purchase on the package and full packaging. Where returned Goods are found to be damaged due to the Buyer, refunds and warranties will not be applied.

With all purchases, we provide a 7-day policy where if the product is at fault, we will exchange it. Refunds are only issued once we have had the opportunity to resolve the issue with you. If you require a refund, all goods must be returned to us by post at your expense, ensuring they are returned in good condition.

• PLEASE NOTE ALL PRODUCTS NEED FULL PACKAGING WHEN RETURNING AN ITEM, EVEN AFTER 7 DAYS

So as you can see we endeavour to support our customers in the best possible way however for everyone’s health, which is of our prime concern, we wish to make it quite clear that we will not take back or refund any consumables like E-Liquids and Disposable Vapes that have been removed from the store no matter how short the duration.